An EAP is a voluntary and confidential service, to help employees at all levels, and in most cases their family members (dependents), who have personal concerns that affect their personal well-being and/or work performance. This is a short-term, problem-solving service and very often only a few sessions are required. If longer-term help or a more specialized service is needed, an EAP counsellor can help identify the expertise required and facilitate a referral in your community. Typical coverage includes marital or family issues, stress, substance abuse, grief and traumatic incidence.