Virtual care is a broad term that encompasses all the ways healthcare providers remotely interact with their patients. In addition to treating patients via telemedicine, providers may use live video, audio and instant messaging to communicate with their patients remotely. People can see and talk to a doctor through their smartphone, tablet or computer, meaning they don’t have to go to a doctor’s office or sit in a waiting room. Instead, they can visit with a doctor from the comfort of their own home.